Support

Terms of Use

Description of Grabr

The Grabr app is a web app located at grabr.io and iOS app, both published by Grabr Inc. (collectively, 'Grabr', 'we' and 'us'). Each such website and mobile application is referred to in this Terms of Use as a 'Site'.

Purpose of Grabr

Grabr is a platform that enables and facilitates peer-to-peer delivery services involving travelers and shoppers. In order to use Grabr as either a traveler or a shopper, you must first become a Member by establishing a Grabr account. Once you have active Member account, you may post offers on the Grabr site to buy and transport items as a traveler. You may also post order requests on the Grabr site to shop for items as a shopper.

How to Establish a Grabr Account

You must be at least eighteen (18) or older to be a Member. When you register to become a Member, you will be asked to create an account profile that contains certain information about yourself. As you complete the registration process, you will be asked to attest: (1) that the information you provide about yourself is correct; (2) that in case the information changes, you will revise the information within your account profile to keep it correct; and (3) that you have read the Grabr Terms of Use and the Grabr Privacy Policy and agree to be bound by them.

Establishing a Grabr Account through Facebook

You may establish a Grabr account through Facebook. The information about yourself provided to Grabr through Facebook must be accurate, and you must keep it accurate in case it changes. If you register through Facebook, you consent to Grabr having access to information in your Facebook account profile. You also consent to Grabr using your Facebook account to send messages regarding your Grabr account.

Managing Your Grabr Account

You are responsible for all actions taken in the name of your account. If you know or suspect that your account has been hacked compromised, notify Grabr immediately so that Grabr can take appropriate action.

The Transaction between a Traveler and a Shopper

In order to facilitate the process of a traveler and a shopper coming to agreement on a transaction, Grabr has posted Shopper’s Terms and Traveler’s terms.

Fees for Delivery Services

Grabr does not set fees for delivery services. Fees are negotiated by the parties to a transaction.

Shopper’s Payment Terms

After a shopper has completed an order and entered credit card and other necessary information and clicked 'pay' after reviewing the summary order screen, Grabr will store the information entered. All credit card information is stored by our payment processor, Stripe. Grabr will then charge that amount to the shopper’s credit card to perform the transaction at the terms specified by shopper and traveler.

Traveler’s Reimbursement Terms

The traveler will be reimbursed the amount owing to traveler for the transaction by direct deposit using Stripe or transfer using Paypal after Grabr receives confirmation from the shopper that the item has been received in good condition. Payment processing by Stripe is subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the 'Stripe Services Agreement'). By agreeing to Terms of Use or continuing to operate as a traveler on Grabr, traveler agrees to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Grabr enabling payment processing services through Stripe, the traveler agrees to provide Grabr with accurate and complete information about the traveler, and the traveler authorizes Grabr to share with Stripe that information and transaction information related to traveler’s use of the payment processing services provided by Stripe.

Taking Delivery of an Item

Grabr strongly recommends that all in-person meetings between a traveler and a shopper take place in a public location.

Risk of Loss of an Item; Insurance Option

In most U.S. jurisdictions, a traveler carrying an item for a shopper in a transaction arranged through Grabr would not be responsible for loss of the item, so long as the traveler used ordinary care to safeguard the item. For example, if the traveler put the item into checked baggage on a flight and the bag was lost or destroyed through no fault of the traveler, the loss would fall upon the shopper. Grabr has arranged for travelers and shoppers who want to insure a high-value item to have access to insurance on reasonable terms. If you want to insure a particular item during delivery, follow this link.

Safety Violations

In case you experience a safety concern as either a shopper or a traveler that you believe was caused by the other party to a transaction arranged through Grabr, please notify Grabr immediately. Grabr will investigate the incident, and may terminate the account of the Member whose conduct led to the safety concern.

Community Rules

If you violate any of these policies outlined below, you will receive a warning email. After a second warning email, we will proceed with blocking your Grabr account.

Proper correspondence

Grabr will not tolerate profanities, abusive language or rude treatment of any member of our community. It is never appropriate to stalk or threaten any Grabr user or an employee of the company.

We encourage shoppers and travelers to reply to messages within 48 hours. For travelers, please update your shoppers within 24 hours before your arrival date to avoid causing your shopper unnecessary worry and inconvenience.

Transacting outside of Grabr

Grabr provides a secure escrow payment and messaging system to guarantee shoppers receive their products and travelers receive payment upon delivery. Transacting outside of Grabr violates community values and rules and is against both shopper and traveler security.

If you are asked to order/deliver items outside the Grabr platform, please report this to our team immediately.

Best Practices

Grabr will never display personal information like your home address or credit card details. That said, filling out your profile will help you get the most out of our platform. Shoppers are more likely to accept offers from travelers with a profile picture and who have posted their upcoming travel dates.

Prohibited Items

It is the responsibility of the traveler to inspect any item being transported, making a reasonable attempt to confirm that it is not a prohibited item. This inspection may require the traveler to unwrap an item that cannot be identified without unwrapping it. The following items are prohibited:

  • Hazardous Material as defined by the U.S. Environmental Protection Agency (EPA), the U.S. Occupational Safety and Health Administration (OSHA), the U.S. Department of Transportation (DOT), or the U.S. Nuclear Regulatory Commission (NRC).
  • Counterfeit goods or currency
  • Stolen property
  • Alcohol
  • Live Animals
  • Firearms, ammunition, explosives
  • Human remains
  • Pornography
  • Illegal Drugs
  • Any product or item related to illegal activities, such as the production of illegal drugs
  • Any item that is prohibited by law in the place of origin, the destination, or any jurisdiction through which the item will be transported
  • Batteries
  • Aerosols and flammable liquids
  • Knives, police batons, and other weapons
  • Items imported into the U.S. without a customs declaration, if one was required.
  • Transportation by Air

All items transported by air (whether carried onboard by the traveler or transported in checked baggage) must comply with TSA Rules.

Your Use of the Grabr Site

We grant you a license to use the Grabr site for the limited purpose of entering into peer-to-peer courier transactions in good faith, according to the Grabr Terms of Use, as either a shopper or a traveler, or both. Your license is non-exclusive. You may not assign it or sublicense it. We may terminate it on the terms stated herein. You may not copy anything on the site or make any derivative works. In case you post any content on the site, you grant us a license to copy that content and make derivative works. We may also perform, display, and distribute the copies and derivative works. Our license from you is perpetual and world-wide.

In case you attempt to hack the Grabr site, post material that is illegal, or introduce elements that compromise the security of the site, we may terminate your account immediately and take other steps to recover our losses caused by your misconduct.

Changes to these Terms of Use

Grabr may change these Terms of Use at any time. When that happens, Grabr will mark the Terms of Use with the date on which they were most recently updated.

Governing Law

These Terms of Use are governed by and shall be interpreted in accordance with the laws of the State of California, U.S.A. as they apply to contracts made and performed entirely within the State of California.

The Role of Grabr in Any Transaction

Grabr’s only role in any transaction between a traveler and a shopper for the delivery of goods is that of a facilitator and intermediary whose app has allowed the traveler and shopper to locate each other and work out the details of a delivery transaction that meets their respective needs. Grabr has no responsibility for any party’s performance of its obligations in that transaction.

Your Feedback

You may send feedback about Grabr. You grant us a perpetual, world-wide, fully-paid license to copy, perform, and distribute that feedback, to create derivative works of the feedback, and to copy, perform, and distribute those derivative works.

Digital Millennium Copyright Act

If you believe that work residing or accessible on or through Grabr infringes a copyright, please send a notice of copyright infringement to Grabr’s Agent for Notice with the following information (your 'Notice'):

  • Identification of the work or material that you claim has been infringed. If this material exists online, please provide a URL.
  • Identification of the material that is claimed to be infringing, including its location on Grabr, with sufficient detail so that Grabr is capable of finding the material and verifying its existence (e.g., in most circumstances, we will need a URL).
  • Contact information, including your name, address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or law.
  • A statement by you that the above information in your Notice is accurate and that, under penalty of perjury, you are the copyright owner or authorized to act on the copyright owner’s behalf.
  • A physical or electronic signature of the owner of the copyright that has been allegedly infringed or a person authorized to act on behalf of the owner.

Shopper’s Terms

Transaction Steps

Shopper sets the price of the item, sees recommended fees suggested by Grabr that is based on delivery data and posts order request. Shopper discloses any necessary customs fees to the traveler before accepting delivery offer made by Traveler. This amount should be added to the traveler fee.

Shopper affirms that the item is not cash or anything that cannot be imported lawfully into the destination country.

Shopper agrees to pay a minimum traveler fee of $10 for any and all orders requested, regardless of the item price.

Shopper enters his/her credit card information including their name as it appears on their card and other necessary fields.

Shopper reviews the total payment amount for the proposed transaction including all the acceptable fees including Service fee, taxes and duties.

Shopper sees order summary screen and clicks 'pay'.

Grabr Inc charges that total order amount to the shopper’s credit card when a shopper accepts a delivery offer from traveler. Upon delivery offer acceptance, the shopper is committed to the payment of the total order amount.

Shopper agrees to receive his/her product without the original packaging. If original packaging is preferred, the shopper must specify this with his/her traveler before accepting the delivery offer. Be aware that requesting original packaging will likely yield a higher traveler fee.

Shopper is aware that the agreed upon 'delivery date' is an estimate, with allowances of up to three (3) days before or after this date, in an effort to accommodate your traveler.

Ownership and Risk of Loss

Until an item has been delivered to the shopper, the traveler retains ownership of it. This will typically be consistent with a purchase receipt obtained by the traveler when procuring the item for delivery to the shopper. For items that arrive damaged or incomplete, shoppers have 24 hours to report this to Grabr and to return the item to the traveler. Then, the traveler may agree to return home with the damaged or incomplete item, return it to the retailer for reimbursement and then cancel the order so that the shopper is also reimbursed.

Import Restrictions and Charges

Once you post your order, please make sure you have acknowledged any import duties that could be associated with this order.

General Information

Customs Duty Information

CBP Form 6059B

Country Specific Information

Dispute Resolution

Upon request by shopper or traveler, Grabr will assist in dispute resolution between the parties by offering up to two hours of non-binding mediation services. Both parties agree to participate reasonably in such dispute resolution process, which will typically be performed via e-mail or phone. In order to request dispute resolution by Grabr, please contact Support.

Refund Policy

While most orders are delivered on time, occasionally travel plans change due to a number of unforeseen circumstances.

If your traveler has communicated a change in their plans, allow up to a seven (7) day delay from your traveler’s last update.

If your traveler goes silent, contact Support, and we will do our best to get in contact with them. Please, remember our Community Guidelines during this time.

Abandoned orders will be refunded after seven (7) days without communication from the traveler.

For members of our community who display 'Travel Squad' as part of their profile, please allow for delays of up to two weeks (14 days) from the date of delivery agreed upon by shopper and traveler. These members are part of a team we have assembled to help meet the demands of our growing community and regularly fly to and from our most active markets.

Grabr’s Limited Roles; No Liability

Grabr’s only roles in the transaction between shopper and traveler are: (a) to connect shopper with traveler, to enable shopper and traveler to voluntarily enter into the transaction on terms of their own choosing; and (b) to provide limited dispute resolution services. Grabr shall not be responsible for any customs or import problems that may arise from the transaction, or for any loss, injury, or damage that either shopper or traveler may experience in connection with or arising out of the transaction.

Traveler’s Terms

Transaction Steps

Traveler agrees to the proposed reward for the transaction listed under 'traveler fee' or enters his/her preferred reward amount, to be approved or declined by the shopper.

Traveler agrees to pay any and all applicable fees, including taxes and customs fees. This amount should be added to the traveler fee before making offer.

Traveler will be reimbursed for the price of the item and awarded his/her traveler fee after Grabr receives confirmation from the shopper that the item has been received in good condition.

When Grabr receives this information, the traveler’s payment will be sent via direct deposit using Stripe or Paypal after Grabr receives confirmation from the shopper that the item has been received in good condition. Please allow up to seven (7) business days for your first delivery.

Traveler agrees to perform the transaction in exchange for the reward by clicking 'Make offer'.

Ownership and Risk of Loss

Until an item has been delivered to the shopper, the traveler retains ownership of it. This will typically be consistent with a purchase receipt obtained by the traveler when procuring the item for delivery to the shopper.

Import Restrictions and Charges

Before you place your offer, please make sure you have acknowledged any fees, taxes and import duties that could be associated with this order.

General Information

Customs Duty Information

CBP Form 6059B

Country Specific Information

Dispute Resolution

Upon request by shopper or traveler, Grabr will assist in dispute resolution between the parties by offering up to two hours of non-binding mediation services. Both parties agree to participate reasonably in such dispute resolution process, which will typically be performed via e-mail or phone. In order to request dispute resolution by Grabr, please contact Support.

Grabr’s Limited Roles; No Liability

Grabr’s only roles in the transaction between shopper and traveler are: (a) to connect shopper with traveler, to enable shopper and traveler to voluntarily enter into the transaction on terms of their own choosing; and (b) to provide limited dispute resolution services. Grabr shall not be responsible for any customs or import problems that may arise from the transaction, or for any loss, injury, or damage that either shopper or traveler may experience in connection with or arising out of the transaction.

How to Contact Grabr

If you have any questions or comments, you can contact us by:

Last updated: December 26th, 2017